Download the Complete Pro Support Membership Guide
Small business owners have waited far too long for strategic tech support with budgetable, fixed rates. The wait is over. The Pro Support Membership is the perfect solution allowing you as a business owner to focus on running your business while Administrivia supports your technology needs. Increase your efficiency, reduce costs, focus on your passion, and leave the rest to us.
| Number of Users | 1 | 2-5 | 6-10 | 11-15 | 16-20 |
|---|---|---|---|---|---|
| Support Desk (9-6 EST, M-F) | 2hr/mo | 4 hr/mo | Unlimited | Unlimited | Unlimited |
| Response Time | Priority | Priority | Priority | Priority | Priority |
| Server Monitoring | Daily | Daily | Daily | Daily | Daily |
| Maintenance | Ongoing | Ongoing | Ongoing | Ongoing | Ongoing |
| Web & DNS Hosting | Included | Included | Included | Included | Included |
| Domain Name Renewal | Included | Included | Included | Included | Included |
| 1-on-1 Training | - | - | 1 hr/mo | 2 hr/mo | 3 hr/mo |
| Lunch n’ Learn | - | - | 1/yr | 1/yr | 2/yr |
| On-Site Support | - | 1/yr | 3/yr | 4yr | 5/yr |
| Monthly Fee | $149 | $299 | $499 | $749 | $1,249 |
Premium Monthly Services
| Microsoft Exchange Collaborative Services (Email/Contacts/Calendars) | $12/user/mo |
| Google Apps Collaborative Services (Email/Contacts/Calendars) | $6/user/mo |
| Mobile Device Management (with Collaborative Services) | Included |
| Vocalocity VoIP Business Phone Systems | $29/user/mo |
| Managed, Secure Online Back-up with Unlimited Storage | $10/machine/mo. |
| Windows PC (per device) | $25/machine/mo. |
Premium Monthly Services Details
Additional Work
| Standard Within 5Business Days |
Emergency Within 24Business Hours |
|
|---|---|---|
| On-Site | ||
| New Mac Setup: Designer | $399 | $599 |
| New Mac Setup: Non-Designer | $299 | $499 |
| RAM/Memory Installation | $49 | $99 |
| Data Recovery | $99 | $199 |
| Mac OS Upgrade (10.5 to 10.7) | $199 | $299 |
| Remote | ||
| Mac OS Upgrade (10.6 to 10.7) with Comprehensive Application Audit |
$99 | $199 |
| Single Application Install or Upgrade | $19 | $49 |
| Software Suite Install or Upgrade | $49 | $79 |
| New Printer Setup | $19 | $39 |
| New User Setup | Included | $149 |
| User Termination | Included | $99 |
| Setup VM for Running Windows on a Mac | $99 | $299 |
| Theft Recovery | $29/mac | $49/mac |
| Hosted Email Setup & Device Configuration | Included | $29 |
Connect.